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Digital Transformation

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Contact Center

How contact center AI helps customers and agents

Contact center AI is helping forward-thinking firms to navigate the 'never normal' and unlock the full potential of their organizations.

PROMOTED BY Luware

Simplify and streamline your IT with external task routing

25 October 2023

PROMOTED BY Regal.io

Five mistakes to avoid at outbound contact centers

2 October 2023

PROMOTED BY PartnerHero

How investing in customer experience is investing in your startup’s growth

15 September 2023

PROMOTED BY TechHQ

Why you should integrate your contact center with Microsoft Teams

4 September 2023

PROMOTED BY Freshworks

The synergy of AI and human agents: A new era in Customer Support

9 August 2023

PROMOTED BY Net2Phone

El agente secreto de la IA: cómo la automatización puede resolver los problemas en su centro de contacto

31 July 2023

PROMOTED BY Net2Phone

The Secret AI-gent: How automation can solve your contact center problems

31 July 2023

PROMOTED BY Regal.io

Mastering personalization: Best practices for effective high-velocity sales outreach with Regal.io

13 July 2023

SECURITY

Corn cobs have night vision prospects

5 March 2024

Apple updates iMessage to protect iPhone users from quantum attacks

26 February 2024

Amazon’s Blink security cameras at their lowest prices – but how safe are they?

26 February 2024

ARTIFICIAL INTELLIGENCE

How Bulk Data Centers is keeping its cool with soaring AI data demands

25 March 2024

Tiny VLMs bring AI text plus image vision to the edge

7 March 2024

Inkitt: what happens when AI eats its own words?

4 March 2024

BIG DATA

Data living in motion – Hammerspace

27 February 2024

Vietnamese government starts collecting biometrics

21 February 2024

Stefan Greifeneder tells us more about Dynatrace’s plans for the future

9 February 2024